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Despatch of your order


Your order will be despatched within 24 hours of your payment clearing, based on stock availability.

OUR RETURN POLICY

Refunds

Due to the nature of the products, we are not able to refund you if you simply change your mind. Freight charges on delivery and return of goods will not be refunded.

Please refer to our terms and conditions page.

Method of Refunds

Home Healthcare Shop will refund to your credit card, or we can post a cheque. Full details in terms and conditions page.

How to make a return

To return faulty goods, please contact Home Healthcare Shop and request an authorisation number. Goods will not be accepted without a return authorisation number. Once you have this number, we ask that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. You will also need to supply a copy of your order confirmation and goods a receipt/invoice.

Returns Information

Please provide us with the information outlined below. This information must accompany all returns.

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Return Authorisation Number # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?

a. Replace with another of the same product

b. Refund my credit card as per terms and conditions of sale

Please contact us to request a Return Authorisation number.