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Terms and Conditions of Sale

Home Healthcare Shop hereafter known as "the Company".

1. All products are supplied at ex-Factory Melbourne prices (unless otherwise agreed in writing).

2. All risks in the products not delivered F.I.S. shall pass to the “Purchaser” when the product leaves the “Company” store and from that point, regardless of how delivery is affected, any insurance shall be the purchaser's responsibility. Please state Insurance Open Policy number on confirmation order.

3. Written quotations are firm for 30 days (unless otherwise stated) from date of writing except for material changes in exchange rates or increases in duty on imported products.

4. Verbal prices quoted are subject to change without notice and are recommended prices only.

5. All claims for short delivery will only be recognized if made in writing 48 hours from date of delivery.

6. The “Company” takes no responsibility for incorrect freight methods when freight details are not clearly advised at time of ordering and marked on the confirmation order.

7. Payment is made at the time of order processing on our website or office once your credit card details have been proceessed.

8. Title to the products shall not pass to the "Purchaser" until the full invoice price has been received by the “Company”.The "Purchaser" shall hold the products solely as bailee, returnable on demand, pending passing of title.

9. A Goods Return Authorisation Number must be requested from the “Company” prior to any item being returned for any reason. This number MUST accompany all documentation and all items returned to the “Company” Stores. The “Company” reserves the right to refuse delivery acceptance of any items returned not bearing this authorisation number.

10. A 20% minimum restocking charge will apply to all goods returned due to an ordering error by the "Purchaser". Freight on returned goods will be the responsibility of the "Purchaser". Goods held for more
than seven (7) days from date of sale will not be accepted for return.

11. Goods supplied as a special make or a one off requirement will not be accepted for return under any circumstances.

12. Disposable products are sold in box quantities.

13. Should a standing order be cancelled or reduced in any significant way, the company reserves the right to recover the costs of any 'no charge' items previously delivered as part of the existing standing order arrangement.

14. All Claims to be made within seven (7) days of date of invoice.

15. If goods are faulty, advise the ‘Company’ in writing within seven (7) days of date of invoice. Freight for return of goods are the responsibility of the ‘Purchaser’.

Privacy Statement

Home Healthcare Shop is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes the Home Healthcare Shop Privacy Policy. The information we collect We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.

• Information derived from communications between us and you. The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of Home Healthcare Shop.
• To provide the products and services you have requested from Home Healthcare Shop.
• To administer and manage those products and services.
• To answer your enquiry.
• For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Home Healthcare Shop which you would not like to receive, please contact us and we will remove your name from our mailing list or click the unsubscribe link in our emails.

Access to your personal information

In most cases, you can gain access to the personal information that Home Healthcare Shop holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.


Home Healthcare Shop will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, Home Healthcare Shop cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information Changes to this Privacy Policy It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at http://www.homehealthcareshop.com.au/webcontent3.htm We suggest that you visit our website regularly to keep up to date with any changes. If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on sales@homehealthcareshop.com.au

Last Updated July, 10 2013